Monday, July 18, 2011

an update about delta

I'm not sure about this response... it SEEMS good and yet something rubbed me the wrong way... maybe it's just me?

Silvia received a response from Delta. She is pleased that they have educated the involved staff members and apologized.  

. > Date: Mon, 11 Jul 2011 12:55:09 -0500
> From:
> To:
> Subject: Re: CC-Customer Care-Complaint-Inflight (KMM9133994V66886L0KM)
> Dear Ms. *****,
> RE: Case Number 3736719
> Thank you for sharing your concerns regarding the service provided when
> you and your children traveled with us between Berlin and Seattle via
> Amsterdam on June 11, 2011 of KLM operated Flight 1824 and Delta
> operated Flight 223. On behalf of everyone at Delta Air Lines and our
> Joint Venture Partner, KLM Royal Dutch Airlines, I sincerely apologize
> for your disappointing inflight experience onboard our Flight 223.
> To begin, I certainly understand the feelings you described. After
> reading your comments that our flight attendant approached you in a rude
> manner, I certainly understand why you wanted to bring this matter to
> our attention. I am disheartened to learn you felt trapped onboard our
> Flight 223. We expect our flight attendants to be helpful and
> professional at all times. At Delta, we are privileged to serve
> thousands of customers from around the world every day and as a result
> of our efforts to meet the needs of a diverse customer base, your
> comments were disheartening and taken very seriously. I am truly sorry
> for this upsetting experience.
> We have thoroughly reviewed your communication and I understand you felt
> like you were treated in a discriminatory manner. In your letter you
> state that simply denying a woman her legal right to nurse in public, is
> an act of humiliation and discrimination.
> Ms. ******, we strive to provide everyone with an enjoyable and
> comfortable cabin environment. Additionally, we truly wish there were
> some way to ensure that passengers would be considerate of all
> travelers.
> I understand your interpretation of this event, and I want to assure you
> this incident has been reviewed with the team member involved. We
> acknowledge it was not handled with the type of customer service focus
> we expect. While I cannot conclude there was any discriminatory intent,
> appropriate action was taken through education and counseling to ensure
> a similar situation does not occur in the future.
> Again, I hope you will accept my sincere apology for the lack of
> customer service you encountered onboard our flight. Your business is
> important to us and given the opportunity of serving you and your family
> members in the future, I am confident Delta and KLM will not only meet
> but exceed your expectations.
> Sincerely,
> Daniela Niko
> Coordinator, Customer Care
> Delta Air Lines

Monday, June 27, 2011

Delta airlines - employees still have anti nursing attitudes

Re posted - statement from Local Fairbanks, Alaskan mom ( a friend of mine) about her experience on a recent Delta Airlines flight.  

Re-posted here so I can pass the word along for those not in the local FB group. Delta has apparently been deleting comments on their facebook page about this issue. 

On Delta flight DL223 from Amsterdam to Seattle a male flight attendant approached me and asked me in a rude manner to cover up or go to the bathroom when nursing my two year old son. When I tried to inform him of the law he cut me of. He even tried to tell me that it was the federal law to cover up. 

The supervising flight attendant was nice enough and positive about nursing but still emphasized covering up.
On this long flight that i was on with two small children i felt trapped and decided to use a blanket. But I am not going to put up with this humiliating kind of treatment.

We have rights and there are laws. I am organizing a nurse in on Wednesday, 6/29 at 4.30pm at the delta counter at Fairbanks International Airport. I invite everybody to join. Even if you don't nurse come for support. 
I am also reaching out to mothers in other cities. Go to the delta counter in your town on Wednesday and remind them of our rights!

Wednesday, June 15, 2011

I seek religion...

Sometimes i seek religion. I don't mean that i seek a NEW religion as the one I lay claim to I like just fine. It speaks to me. It Connects with me. it jives. It gives me the answers to my most important questions or at least is open in a way I can get on board with. My personal brand of religion has several deep roots in quakerism and unitatrian universilim. The core concepts, the things that are make or break for me are the same. Well, the vocabulary may be different but the ideas are the same.

I find comfort in the traditional 'some one talks, we sing, we do call and responce' format of the unitarian universalists. Even if it's lay lead I LIKE that Probably a left over from my (liberal) methodist background. The silent meeting of quakers has a place and i DO enjoy it but with so many of my little ones underfoot and no time in the near future i will be little one free that just wont work. I can't meditate on spirituality/god/goddess/devine with someone pulling at my skirt asking for gold fish crackers every 5 seconds.

What i  am seeking in religion is... structure? I don't like the word but it's the only one i can find to fit what i search for. There are plenty of people who practice a structured paganism. Many i don't agree with and even the ones i do I just cant find the right group. Not yet, maybe at some point I will. But what i want is more. Something now. Faith is lived everyday. I can live my faith myself. but i don't want to. I want to live it with others. I want to have a 'group' one with general shared beliefs but more then that general shared CUSTOMS. I miss having joint Things To Do. I crave the Tradition.

Quakers call to me in this way. Although i have to get over some of the vocabulary issues and translate it into "molly-ease'" sometimes. but... its not perfect. I like the traditions of conservative quakers, of catholics, of shakers, of mennonites, but I like the liberalism of socialism, of unitarian universalists, of wicca. I don't seek someone to tell me what to believe, what to have faith in. I seek people to share my faith with. I don't want to be lead, or to be the leader. I simply wish for a few souls who lean a bit crooked as well to join me on the journey.